FAQ

FAQ

1When will I get ordered product?
The average shipping time for your Order is 5 to7 business days, but please allow up to 1-2 weeks for delivery due to third-party delivery service

2,Is my personal information safe?

Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.

3,What happens after I place the order?

After placing the order you will receive an immediate order confirmation along with an all order's information.
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4,Can delivery address be different from the billing address?

Yes , we can delivery to different billing address.

5,Do I have to pay Tax?
No,We will pay for that .

6,My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?

Reasons for a rejection can be:
- Insufficient funds - it is necessary to charge your account or to extend current credit limit;

- Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;

- Card issuer doesn't authorize eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions;

- The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.
 

7:Is card data kept on our site?
A:No! For cards issued under MasterCard and VISA, card information is filled in directly on bank's systems. For cards issued under other organizations, stocking of these information is crypted using proprietary encryption algorithms, on environments physically separated from environments with online access. Information are kept only for the maximum possible duration for making a chargeback by the cardholder